Terms of Service

Last updated: December 2024

Important: These terms govern your use of Shengni products and services. Please read carefully before making a purchase.

1. Acceptance of Terms

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all users, visitors, and customers
Terms may be updated periodically with notice
Continued use constitutes acceptance of updated terms
Local laws and regulations may also apply

2. Product Disclaimer

CRITICAL: Node is NOT a financial service provider, cryptocurrency exchange, broker, or investment advisor. We manufacture and sell physical hardware wallet devices only.

Our hardware wallets are physical storage devices designed to:

Store cryptocurrency private keys offline
Provide secure transaction signing capabilities
Protect against online threats and malware
Enable secure cryptocurrency management

We do NOT provide:

Cryptocurrency exchange or trading services
Investment advice or financial planning
Wallet hosting or cloud storage services
Money transmission or payment processing
Banking or financial institution services

3. Product Usage and Limitations

Hardware wallets have specific limitations and requirements:

Device Limitations:

Requires compatible software for transactions
Internet connection needed for blockchain interaction
User responsible for device security and backup
Recovery seed phrases must be stored securely
Device damage may result in permanent loss

User Responsibilities:

Proper device setup and configuration
Secure storage of recovery information
Regular firmware updates
Understanding of cryptocurrency risks
Compliance with local regulations

4. Orders and Payment

Order Processing

Orders are processed within 1-2 business days
We reserve the right to refuse or cancel orders
Prices are subject to change without notice
All orders are subject to product availability

Payment Terms

Payment is required at time of order
We accept credit cards, PayPal, and cryptocurrency
All prices are in USD unless otherwise stated
Taxes and duties may apply based on location

5. Intellectual Property

The Shengni website, products, and all related content are protected by intellectual property laws:

Trademarks, logos, and brand names are our property
Product designs and firmware are proprietary
Website content is protected by copyright
Open source components are governed by their respective licenses
Unauthorized use or reproduction is prohibited

6. Privacy and Data Protection

We are committed to protecting your privacy and personal information:

We collect minimal information necessary for order fulfillment
Personal data is processed according to our Privacy Policy
We never access or store your cryptocurrency information
Hardware wallets operate independently of our systems
GDPR and other privacy regulations are strictly followed

7. Limitation of Liability

Important: Our liability is limited to the purchase price of the hardware device.

Shengni shall not be liable for:

Loss of cryptocurrency or digital assets
Investment losses or missed opportunities
Consequential, indirect, or punitive damages
Third-party software or service failures
User error or misuse of products
Regulatory or legal consequences
Force majeure events or circumstances beyond our control

8. Warranty and Support

Hardware Warranty:

2-year limited hardware warranty
Covers manufacturing defects only
Does not cover user damage or misuse
Warranty void if device is tampered with

Support Services:

Technical support for device setup
Firmware update assistance
General usage guidance
No recovery of lost funds or keys

9. Prohibited Uses

You may not use our products or services for:

Illegal activities or money laundering
Violating any applicable laws or regulations
Infringing on intellectual property rights
Reverse engineering or unauthorized modification
Resale without proper authorization
Activities that could harm our reputation

10. Governing Law and Disputes

These terms are governed by the laws of California, United States. Any disputes will be resolved through:

Good faith negotiation as the first step
Binding arbitration if negotiation fails
Jurisdiction in San Francisco County, California
English language for all proceedings

11. Changes to Terms

We reserve the right to modify these terms at any time:

Changes will be posted on our website
Email notification for significant changes
30-day notice period for material changes
Continued use constitutes acceptance

12. Contact Information

For questions about these Terms of Service:

Email: legal@node.com

Address: Node Inc., 95 3rd St 2nd Floor, San Francisco, CA 94103

Phone: +1 (555) 123-4567

By purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.